Step #4: Providing the Right Information in the Right Way: Removing the Biases in CPP/QPP Communications and Empowering Informed Decisions

October 30, 2024

By: Dr. Bonnie-Jeanne MacDonald and Doug Chandler

About:

The CPP/QPP claiming decision is one of the most important financial decisions Canadians make. While claiming early can be a critical lifeline for financially vulnerable older adults, many people who can afford to wait are gravitating toward traditional “benchmark” ages (60 and 65) and forfeiting a valuable opportunity to secure a higher lifelong pension.

Step 4 of the 8-part paper series, Providing the Right Information in the Right Way: Removing the Biases in CPP/QPP Communications and Empowering Informed Decisions, identifies information gaps and unintended psychological influences in current government communications that can lead people to claim benefits early. Based on research and evidence, it proposes alternative approaches to empower participants and industry experts in a position to help with the right information in the right way at the right time.