CBC News Kitchener-Waterloo - Family of long-term care resident with COVID-19 were outside glass enclosure as she died. Now they urge change

"We had a treatment, we had a booster shot that this person wanted, that her family wanted," said Dr. Samir Sinha, NIA Director of Health Policy Research. He said the family was "doing all the right things they were supposed to do. Yet this is where our system failed."